Refund policy

We want every studio to be confident in what they stock. If something is not right, here is how returns and refunds work for wholesale orders.

Defective items

In the rare event that you receive a defective item, take a photo of the jewelry and contact us at info@wcbjewelry.com within 45 days of purchase. We will review the issue and, at our discretion, replace the item or issue a refund.

Returns for unsatisfactory items

If you are not satisfied with an item, you may return it within 45 days of purchase for a refund. Returned items must be in their original, unused condition and in their original packaging. Sterilized items must be returned with the sterilization pouch unopened, unless the item itself is defective or damaged, in which case it can be returned under the defective items terms above.

Return shipping is the customer's responsibility. If duties or other fees are owing when we receive the return, that amount will be deducted from your refund.

Return process

To start a return, email info@wcbjewelry.com with your order number and the items you wish to return. We will reply with a return authorization and the return address. Please do not send items back without a return authorization.

Refund method

Once the return is received and inspected, refunds are issued to the original payment method. Original shipping charges are not refunded. Allow a few business days for your bank or card issuer to post the credit.

Exclusions

Custom orders are not eligible for return. Items returned after 45 days, used, or without their original packaging cannot be accepted.

Questions

Email info@wcbjewelry.com and we will get back to you within one business day.